English User Guide

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About Sentbe

What is SentBe? How safe is SentBe? Where can I send money to? Can I send money only from South Korea? Can corporate customers use SentBe?

Sign-up & Verification

(Individual customers) How do I sign up? (Corporate customers) How do I sign up? What do I need to verify my account? My mobile number SMS verification isn't working. I can't register my ID.

Transaction

Is there compensation for delayed transfers? What are the transfer limits for each country? How long does a transfer take? How do I request a transfer? Can I send KRW 10,000,000 or more?

My Account

Why cannot I log in? How can I change my password? What is the Auto-debit? How do I keep my account secure? How do I manage my app notifications?

Coupons & Benefits

What benefits does SentBe offer? Do I get anything for referring a friend? How do I use coupons? What is SentBe Credit? What are the SentBe VIP benefits?

Transfers to Korea

I've received money through SentBe. An error occurred during verification (ID card or bank account number) The bank account details were incorrect. What should I do? How do I proceed the 1 KRW penny verification? What is the maximum amount I can send to South Korea?

Domestic Transfer (KR)

How do I send money with the SentBe app? What are the fees for domestic transfers? What are the transfer limits? How do I send money with a QR code?

Auto Debit & Multiple Bank Accounts

How to register for auto-debit? Auto-debit validity period Can I use it right after registering? (Security period) How do I add or delete an account? How do I change my primary Bank account?

SentBe Wallet

What is SentBe Wallet? How can I top up my SentBe Wallet? How can I withdraw money from my SentBe Wallet? How much money can I top up at once? How much money can I withdraw at once?

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