At SentBe, we know that every transfer matters, and we do our best to make sure every transfer arrives within the promised time.
If a transfer is delayed due to SentBe's system or the receiving bank's system, we will compensate you with a fee refund or SentBe Cash, depending on the length of the delay and your membership grade.
1. Compensation method
Regular members
Fee compensation is provided as a SentBe coupon, which you can use to get a discount on the fee for your next transfer.
VIP members (Silver/Gold)
Compensation is paid directly as cashback to your SentBe Point wallet and can be used together with the actual transfer amount on your next transfer.
2. Delay criteria and compensation
Regular members
Delay of less than 24 hours → 50% fee discount
Delay of 24 hours or more → 100% fee discount
Delay of 72 hours or more → 200% fee discount
Silver/Gold VIP members
Delay of less than 24 hours → KRW 2,500 cashback
Delay of 24 hours or more → KRW 5,000 cashback
Delay of 72 hours or more → KRW 10,000 cashback
3. Transfer time
Express: Processing begins immediately; the time until the money arrives may vary depending on the receiving bank's processing time.
Standard: Processing begins after 48 hours (2 days), plus the receiving bank's processing time.